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Why We Have a Machine Repair and Rental Service

We receive calls almost daily from our HAR Adhesive and HAR Equipment Sales customers asking for help with a machine repair or requesting rental equipment. Very few vendors across the U.S. offer exceptional glue machine repair service, and even fewer offer rental equipment to their customers while a machine is being repaired. At HAR, we believe that a committed partner does not walk away when things are difficult because we know that is when we are needed the most. We pledge to our customers that we will always be there as a loyal partner when they need us, supporting their operational goals with problem free service. We take this promise very seriously.
 
When a customer calls needing a glue machine repair, they are often desperate. Their equipment is down, their gluing equipment is not working, production has stopped, and tensions are running high. If they knew how to fix the glue machine themselves they wouldn’t be calling us, and if it was easy, their maintenance or support staff would do it themselves.
 
We pride ourselves on our machine diagnosis capabilities. Often the reason for a leak, a tricky electrical problem, or a malfunctioning pump is buried underneath years of dripped and oozed adhesive. We have some customers operating melters and cold glue equipment made by companies that are no longer in business and others with glue equipment made in foreign countries. Our goal is to figure out the issue and provide a solution to the customer.
 
We have learned that nearly every machine repair can be its own unique challenge, but we accept these challenges daily. We strive to be professional, especially when we must convey a difficult message like a machine being beyond repair or that the parts we need to fix the machine are obsolete, expensive, or have a long lead time. Yet, we know we are succeeding at this difficult side of our business because our machine repair and rental customers keep coming back and more and more companies are taking advantage of our expertise.  
 
When it comes to machine repairs we have learned that success comes by emphasizing this simple pledge:
  • No surprises
  • Over-communicate
  • Offer support
  • Provide options
 
Our reward is definitely the thank you that we often receive when the machine is successfully returned to service or the knowledge that we met our pledge to help when we were needed the most. More importantly, our reward is what often comes next—the trust to provide this customer with their adhesives, their spare parts, or their next new machine.
 
We appreciate the opportunity to earn this trust and we take this responsibility very seriously.

 
Keith Nagy
Equipment Division Manager

Readers are invited to use the links below to find and contact a local adhesives representative that can help with your company's industrial adhesives needs: HAR Adhesive Technologies has a presence in seven distinct states, uniquely focused on serving the adhesives, adhesive application, and industrial glue equipment needs of each region in: OhioIndianaKentuckyMichiganNew YorkPennsylvaniaWest Virginia

Comments

1.

Josh says:


February 7, 2020 6:57 PM

Nice article. It's important to keep your machines up to date and have regular maintenance.
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2.

tow truck says:


February 28, 2020 1:10 AM

I wanted to thank you for this informative analysis of the subject.
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3.

Charles says:


March 3, 2020 6:09 PM

It can be quite hard to find a quality glue repair service. Thanks for sharing this information about your brand.
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4.

Jamie says:


March 3, 2020 6:12 PM

Thank you for your invaluable service. I have done business with HAR in Michigan and the experience was excellent.
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5.

corde says:


March 10, 2020 8:24 AM

I want to take a moment to thank you for this informative post.
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March 10, 2020 10:37 PM

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March 14, 2020 2:19 PM

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March 18, 2020 3:47 AM

A very nice initiative. A win-win solution for both you and your customers. Keep it up!
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March 19, 2020 6:11 AM

I admire how you provide solutions to your customer in their every endeavor. It's a nice concept though that you have machine repair and rental services. Good luck and looking forward to your success.
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10.
March 19, 2020 10:28 PM

A perfect info source. Thanks for taking the time to discuss this.
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11.

Card says:


March 23, 2020 12:20 AM

Nice article. It's important to keep your machines up to date and have regular maintenance.
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12.
April 1, 2020 2:40 PM

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April 3, 2020 9:30 AM

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April 6, 2020 1:12 PM

Thank you for providing this service to your customers!
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April 29, 2020 11:30 AM

You are absolutely right. Glue machine repair service is not offered always. I seldom see this type of service being offered. It is great to know that you offer it and you also rent out equipment that the customer can use while waiting for their machine to be repaired. Kudos!
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May 6, 2020 8:43 PM

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May 6, 2020 8:44 PM

Thank you for offering these of services. My business has used them before and most likely will in the future.
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May 9, 2020 6:16 PM

Very informative!
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May 13, 2020 5:55 AM

I admire that you go the extra mile to help your customers. I am a witness that it is really a bother having your machine broken and when it is undergoing repair, I really need a rental machine while waiting. Thank you for doing an excellent work. Kudos!
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May 21, 2020 4:27 PM

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June 1, 2020 8:26 PM

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June 4, 2020 12:55 AM

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June 6, 2020 11:35 AM

Our prior goal is to surpass all the expectations of our client by providing outstanding customer support service, greater value and increased flexibility.
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June 11, 2020 7:43 AM

Thank you for thinking about your customers. Machine rental is very helpful.
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June 12, 2020 9:43 PM

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