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Why We Have a Machine Repair and Rental Service

We receive calls almost daily from our HAR Adhesive and HAR Equipment Sales customers asking for help with a machine repair or requesting rental equipment. Very few vendors across the U.S. offer exceptional glue machine repair service, and even fewer offer rental equipment to their customers while a machine is being repaired. At HAR, we believe that a committed partner does not walk away when things are difficult because we know that is when we are needed the most. We pledge to our customers that we will always be there as a loyal partner when they need us, supporting their operational goals with problem free service. We take this promise very seriously.
 
When a customer calls needing a glue machine repair, they are often desperate. Their equipment is down, their gluing equipment is not working, production has stopped, and tensions are running high. If they knew how to fix the glue machine themselves they wouldn’t be calling us, and if it was easy, their maintenance or support staff would do it themselves.
 
We pride ourselves on our machine diagnosis capabilities. Often the reason for a leak, a tricky electrical problem, or a malfunctioning pump is buried underneath years of dripped and oozed adhesive. We have some customers operating melters and cold glue equipment made by companies that are no longer in business and others with glue equipment made in foreign countries. Our goal is to figure out the issue and provide a solution to the customer.
 
We have learned that nearly every machine repair can be its own unique challenge, but we accept these challenges daily. We strive to be professional, especially when we must convey a difficult message like a machine being beyond repair or that the parts we need to fix the machine are obsolete, expensive, or have a long lead time. Yet, we know we are succeeding at this difficult side of our business because our machine repair and rental customers keep coming back and more and more companies are taking advantage of our expertise.  
 
When it comes to machine repairs we have learned that success comes by emphasizing this simple pledge:
  • No surprises
  • Over-communicate
  • Offer support
  • Provide options
 
Our reward is definitely the thank you that we often receive when the machine is successfully returned to service or the knowledge that we met our pledge to help when we were needed the most. More importantly, our reward is what often comes next—the trust to provide this customer with their adhesives, their spare parts, or their next new machine.
 
We appreciate the opportunity to earn this trust and we take this responsibility very seriously.

 
Keith Nagy
Equipment Division Manager

Readers are invited to use the links below to find and contact a local adhesives representative that can help with your company's industrial adhesives needs: HAR Adhesive Technologies has a presence in seven distinct states, uniquely focused on serving the adhesives, adhesive application, and equipment needs of each region in: OhioIndianaKentuckyMichiganNew YorkPennsylvaniaWest Virginia

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