WHAT OUR CUSTMERS SAY ABOUT HAR
The best way to understand how HAR works is to hear from the manufacturers we've helped.
Sometimes the solution is a better adhesive. Sometimes it's equipment, a process change, or simply getting the right people involved quickly.
Here are a few examples of what can happen when we start with the customer's problem—not the product.
$384,000 in Packaging Savings
A processing and packaging company wasn't looking for an adhesive change when a conversation with HAR uncovered an opportunity to improve its process.
By looking beyond the adhesive itself and understanding the complete application, HAR helped identify changes that resulted in $384,000 in savings.
The lesson: Sometimes the biggest opportunities aren't the ones you were looking for.
“Everyone Else Said It Was Impossible.”
A global manufacturer wanted to move from its existing adhesive technology to a water-based solution for safety and quality reasons.
Other suppliers told them it couldn't be done.
HAR took a different approach. We worked with the customer to understand the application, test alternatives, and develop a solution that met their requirements.
The result was successful enough that the technology began transitioning to additional plants.
The lesson: When the obvious answer is “no,” sometimes it's worth asking another question.
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From Three Rejected Truckloads to a Solution in 24 Hours
A customer's cartons were failing—and the problem had become serious. Three truckloads had already been rejected. HAR responded.
On-site within an hour. A solution identified within 24 hours.
By looking at both the adhesive and application equipment, HAR helped correct the problem and prevent it from recurring.
The lesson: When production is at risk, responsiveness matters.
One Partner for Adhesives + Equipment
For many manufacturers, adhesive and application equipment are treated as two separate purchases—and two separate problems when something goes wrong.
HAR understands both.
By looking at the adhesive, equipment, substrates, operating conditions, and process together, we can help customers identify the real source of an application problem instead of simply treating the symptom.
The lesson: The adhesive and the equipment applying it have to work as one system.
Helping a Customer Grow More Than 50%
Sometimes the opportunity isn't fixing a problem. It's helping a customer pursue an opportunity.
HAR worked closely with one customer to develop the adhesive solution and support needed for an important part of its business.
The result: growth of more than 50% in that business segment.
The lesson: A good supplier fills an order. A good partner helps you grow.
The Same Attention—Regardless of Customer Size
Not every HAR customer buys truckloads of adhesive.
One customer specifically recognized HAR for providing the same level of responsiveness, technical attention, and support regardless of the size of their business.
That's important to us.
Every customer has a production line that matters to them. It should matter to us, too.
What Could We Help You Improve?
These stories are different, but they have something in common.
The customer didn't need to know the answer before calling HAR.
They had a problem, an opportunity, or something they wanted to improve. We started there.
That's what we've meant for more than 20 years when we say:
Solutions & Support. Beyond Your Imagination.
You don't need to know whether the answer is an adhesive change, different application equipment, a process adjustment, or something else.
