At HAR Adhesive Technologies, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receipt. Products must be returned in their original, unopened condition, accompanied by the original receipt or proof of purchase. Customized or special-order items are non-refundable. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product. Please contact our customer service team at [insert contact information] for return instructions and assistance. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.